Freshers Jobs : Bajaj Finance Ltd
Designation: Customer care manager
Job Description:
• WALK IN CUSTOMER HANDLING AT PUNE RO
• INTERACTING WITH CUSTOMERS TO FIND OUT WAYS FOR BETTER SERVICE
• CASES RESOLUTION – CRM REPORTS COMPLETE WITHIN TAT
• NOC REQUEST CLOSURE & DISTRIBUTION
• RECONCILIATION – 100 % RESOLUTION & CLOSURE OF CASES
• RESOLUTION CAPTURE IN CRM – MONTHLY REPORTS(INSTANT &NORMAL QUERRY )
• CUSTOMER MANAGEMENT – PROACTIVE CUSTOMER & DEALER SERVICE
• WAIVER, SETTLEMENT CASES CLOSURE IN FINNONE
• CONDUCTING NOC MELAS ACROSS THE REGION
Keywords: customer service
Company Profile:
The Bajaj Group is amongst the top 10 business houses in India. Its footprint stretches over a wide range of industries, spanning automobiles (two-wheelers and three-wheelers), home appliances, lighting, iron and steel, insurance, travel and finance. The group's flagship company, Bajaj Auto, is ranked as the world's fourth largest two- and three- wheeler manufacturer and the Bajaj brand is well-known across several countries in Latin America, Africa, Middle East, South and South East Asia. Founded in 1926, at the height of India's movement for independence from the British, the group has an illustrious history. The integrity, dedication, resourcefulness and determination to succeed which are characteristic of the group today, are often traced back to its birth during those days of relentless devotion to a common cause. Jamnalal Bajaj, founder of the group, was a close confidant and disciple of Mahatma Gandhi. In fact, Gandhiji had adopted him as his son. This close relationship and his deep involvement in the independence movement did not leave Jamnalal Bajaj with much time to spend on his newly launched business venture.
His son, Kamalnayan Bajaj, then 27, took over the reigns of business in 1942. He too was close to Gandhiji and it was only after Independence in 1947, that he was able to give his full attention to the business. Kamalnayan Bajaj not only consolidated the group, but also diversified into various manufacturing activities. The present Chairman of the group, Rahul Bajaj, took charge of the business in 1965. Under his leadership, the turnover of the Bajaj Auto the flagship company has gone up from INR.72 million to INR. 120 billion, its product portfolio has expanded and the brand has found a global market. He is one of India’s most distinguished business leaders and internationally respected for his business acumen and entrepreneurial spirit.
Desired Profile:
1. The candidate should be proficient in English, Marathi and Hindi.
2. Should be solution oriented.
3. Should have customer handling experience.
4. Knowledge of CRM / Finnone would be added advantage.
Experience: 3 - 8 Years
Job Description:
• WALK IN CUSTOMER HANDLING AT PUNE RO
• INTERACTING WITH CUSTOMERS TO FIND OUT WAYS FOR BETTER SERVICE
• CASES RESOLUTION – CRM REPORTS COMPLETE WITHIN TAT
• NOC REQUEST CLOSURE & DISTRIBUTION
• RECONCILIATION – 100 % RESOLUTION & CLOSURE OF CASES
• RESOLUTION CAPTURE IN CRM – MONTHLY REPORTS(INSTANT &NORMAL QUERRY )
• CUSTOMER MANAGEMENT – PROACTIVE CUSTOMER & DEALER SERVICE
• WAIVER, SETTLEMENT CASES CLOSURE IN FINNONE
• CONDUCTING NOC MELAS ACROSS THE REGION
Keywords: customer service
Company Profile:
The Bajaj Group is amongst the top 10 business houses in India. Its footprint stretches over a wide range of industries, spanning automobiles (two-wheelers and three-wheelers), home appliances, lighting, iron and steel, insurance, travel and finance. The group's flagship company, Bajaj Auto, is ranked as the world's fourth largest two- and three- wheeler manufacturer and the Bajaj brand is well-known across several countries in Latin America, Africa, Middle East, South and South East Asia. Founded in 1926, at the height of India's movement for independence from the British, the group has an illustrious history. The integrity, dedication, resourcefulness and determination to succeed which are characteristic of the group today, are often traced back to its birth during those days of relentless devotion to a common cause. Jamnalal Bajaj, founder of the group, was a close confidant and disciple of Mahatma Gandhi. In fact, Gandhiji had adopted him as his son. This close relationship and his deep involvement in the independence movement did not leave Jamnalal Bajaj with much time to spend on his newly launched business venture.
His son, Kamalnayan Bajaj, then 27, took over the reigns of business in 1942. He too was close to Gandhiji and it was only after Independence in 1947, that he was able to give his full attention to the business. Kamalnayan Bajaj not only consolidated the group, but also diversified into various manufacturing activities. The present Chairman of the group, Rahul Bajaj, took charge of the business in 1965. Under his leadership, the turnover of the Bajaj Auto the flagship company has gone up from INR.72 million to INR. 120 billion, its product portfolio has expanded and the brand has found a global market. He is one of India’s most distinguished business leaders and internationally respected for his business acumen and entrepreneurial spirit.
Desired Profile:
1. The candidate should be proficient in English, Marathi and Hindi.
2. Should be solution oriented.
3. Should have customer handling experience.
4. Knowledge of CRM / Finnone would be added advantage.
Experience: 3 - 8 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Pune
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