Freshers Jobs : Tata Aig Life Insurance
Designation: Customer Service Officer
Job Description:
Key Result Areas
1. Respond to inbound calls
• Receives calls from customers and agents on queries regarding products, status of policies, processes, complaints etc
• Ensures all customer queries are attended to within 2 working days
• Update the status of the case in the system
• Ensure that :
* An average of 90 calls per day are responded to
* Cross Sell of 5 policies per month
* 99% of calls received are recorded in the system
* Shift timings are adhered to
* All breaks are adhered to
* Achieve average benchmarks towards quality evaluation and monthly tests conducted by Supervisors.
2. Complaints Management
• Ensure escalation of all unresolved complaints till resolution.
3.Cross Sell & Retention
• Cross sell and upsell on calls during low peak hours or in case of any product related query
• Ensure 15 leads generated for IVR & CP
• Convince customers wishing to discontinue policy to retain policy and capture any issue/ complaint in the system.
4. SMS Service
• Respond to any SMS received within 30 minutes of receiving the SMS
• Ensure adherence to the SMS script.
5. Process Enhancement Projects
• Work in project teams to contribute towards at least 1 process or systems enhancement per month.
• Would be responsible for mentoring of new recruits & groom them to effectively maintain set service standards.
Company Profile:
Tata AIG Life Insurance Company Limited (Tata AIG Life) is a joint venture company, formed by the Tata Group and American International Group, Inc. (AIG). Tata AIG Life combines the Tata Group’s pre-eminent leadership position in India and AIG’s global presence as one of the world’s leading international insurance and financial services organization. The Tata Group holds 74 per cent stake in the insurance venture with AIG holding the balance 26 per cent. Tata AIG Life provides insurance solutions to individuals and corporates. Tata AIG Life Insurance Company was licensed to operate in India on February 12, 2001 and started operations on April 1, 2001.
The Tata group comprises over 90 operating companies in seven business sectors: communications and information technology, engineering, materials, services, energy, consumer products and chemicals. The group has operations in more than 80 countries across six continents, and its companies export products and services to 85 countries. The total revenue of Tata companies, taken together, was $67.4 billion (around Rs319,534 crore) in 2009-10, with 57 per cent of this coming from business outside India. Tata companies employ around 395,000 people worldwide. The Tata name has been respected in India for 140 years for its adherence to strong values and business ethics. Every Tata company or enterprise operates independently. Each of these companies has its own board of directors and shareholders, to whom it is answerable. There are 28 publicly listed Tata enterprises and they have a combined market capitalisation of about $103.67 billion (as on November 11, 2010), and a shareholder base of 3.4 million. The major Tata companies are Tata Steel, Tata Motors, Tata Consultancy Services (TCS), Tata Power, Tata Chemicals, Tata Global Beverages, Indian Hotels and Tata Communications.
Desired Profile:
• Good product & process knowledge of all life insurance plans.
• Communication Skills
• Willingness to adjust to shift timings
Keywords: customer service, customer support, telecalling, calling
Experience: 0 - 2 Years
Role: Telecalling/Telemarketing Exec.
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Mumbai
APPLY ONLINE
Job Description:
Key Result Areas
1. Respond to inbound calls
• Receives calls from customers and agents on queries regarding products, status of policies, processes, complaints etc
• Ensures all customer queries are attended to within 2 working days
• Update the status of the case in the system
• Ensure that :
* An average of 90 calls per day are responded to
* Cross Sell of 5 policies per month
* 99% of calls received are recorded in the system
* Shift timings are adhered to
* All breaks are adhered to
* Achieve average benchmarks towards quality evaluation and monthly tests conducted by Supervisors.
2. Complaints Management
• Ensure escalation of all unresolved complaints till resolution.
3.Cross Sell & Retention
• Cross sell and upsell on calls during low peak hours or in case of any product related query
• Ensure 15 leads generated for IVR & CP
• Convince customers wishing to discontinue policy to retain policy and capture any issue/ complaint in the system.
4. SMS Service
• Respond to any SMS received within 30 minutes of receiving the SMS
• Ensure adherence to the SMS script.
5. Process Enhancement Projects
• Work in project teams to contribute towards at least 1 process or systems enhancement per month.
• Would be responsible for mentoring of new recruits & groom them to effectively maintain set service standards.
Company Profile:
Tata AIG Life Insurance Company Limited (Tata AIG Life) is a joint venture company, formed by the Tata Group and American International Group, Inc. (AIG). Tata AIG Life combines the Tata Group’s pre-eminent leadership position in India and AIG’s global presence as one of the world’s leading international insurance and financial services organization. The Tata Group holds 74 per cent stake in the insurance venture with AIG holding the balance 26 per cent. Tata AIG Life provides insurance solutions to individuals and corporates. Tata AIG Life Insurance Company was licensed to operate in India on February 12, 2001 and started operations on April 1, 2001.
The Tata group comprises over 90 operating companies in seven business sectors: communications and information technology, engineering, materials, services, energy, consumer products and chemicals. The group has operations in more than 80 countries across six continents, and its companies export products and services to 85 countries. The total revenue of Tata companies, taken together, was $67.4 billion (around Rs319,534 crore) in 2009-10, with 57 per cent of this coming from business outside India. Tata companies employ around 395,000 people worldwide. The Tata name has been respected in India for 140 years for its adherence to strong values and business ethics. Every Tata company or enterprise operates independently. Each of these companies has its own board of directors and shareholders, to whom it is answerable. There are 28 publicly listed Tata enterprises and they have a combined market capitalisation of about $103.67 billion (as on November 11, 2010), and a shareholder base of 3.4 million. The major Tata companies are Tata Steel, Tata Motors, Tata Consultancy Services (TCS), Tata Power, Tata Chemicals, Tata Global Beverages, Indian Hotels and Tata Communications.
Desired Profile:
• Good product & process knowledge of all life insurance plans.
• Communication Skills
• Willingness to adjust to shift timings
Keywords: customer service, customer support, telecalling, calling
Experience: 0 - 2 Years
Role: Telecalling/Telemarketing Exec.
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Mumbai
APPLY ONLINE