Freshers Jobs : TATA Business Support Services
Designation: Customer Care Executive Technical
Job Description:
Openings for Customer Care Executive Technical
Handling the inbound calls of the customers in English and Hindi and trouble shooting with the same
Keywords: customer care, technical process,
Company Profile:
Headquartered in Hyderabad and having Global delivery centres located in North America & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers. We are a wholly owned subsidiary of Tata Sons and part of the 142 year old Tata Group. With state-of-the-art facilities across 11 global delivery centers that accommodate nearly 4000 seats, TBSS is among the rapidly growing contact centres globally. We have the capability to efficiently transition and manage global customer care and voice processes to integrate into a single global delivery model. Our 'End to End' solutions reinforce our commitment to work with our clients in developing winning strategies through "right-shoring" and thus providing a high ROI.
We provide value-added contact centre services with a clear focus on quality and endeavor to be a long term partner addressing all aspects of our clients.
Our comprehensive framework for quality & productivity enhancement, sound project management capabilities and scientific training processes make us a partner of choice and we have a proven track record to have serviced large call center engagements in India as well as internationally. We currently have a transaction volume in excess of 120 million per year through our global delivery locations.
Desired Profile:
Requires a minimum of a high school,
diploma or graduate
0-2 years experience in the BPO field or
in a service industry.
1 year of experience in customer care/ handling customers in a BPO environment in the client’s line of process will be a definitive advantage
Age: 18 years onwards
Attributes:
· Good Typing Skills (preferably 18 wpm),
adept at operating computers & familiarity with Internet is desired
Aptitude: Process orientation, Systems thinking
Key Competencies: Good communication skills on the English and Hindi
Should be Tech Savy
having pleasing telephone etiquettes, Customer focus,
Willingness to learn.
Job Description:
Openings for Customer Care Executive Technical
Handling the inbound calls of the customers in English and Hindi and trouble shooting with the same
Keywords: customer care, technical process,
Company Profile:
Headquartered in Hyderabad and having Global delivery centres located in North America & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers. We are a wholly owned subsidiary of Tata Sons and part of the 142 year old Tata Group. With state-of-the-art facilities across 11 global delivery centers that accommodate nearly 4000 seats, TBSS is among the rapidly growing contact centres globally. We have the capability to efficiently transition and manage global customer care and voice processes to integrate into a single global delivery model. Our 'End to End' solutions reinforce our commitment to work with our clients in developing winning strategies through "right-shoring" and thus providing a high ROI.
We provide value-added contact centre services with a clear focus on quality and endeavor to be a long term partner addressing all aspects of our clients.
Our comprehensive framework for quality & productivity enhancement, sound project management capabilities and scientific training processes make us a partner of choice and we have a proven track record to have serviced large call center engagements in India as well as internationally. We currently have a transaction volume in excess of 120 million per year through our global delivery locations.
Desired Profile:
Requires a minimum of a high school,
diploma or graduate
0-2 years experience in the BPO field or
in a service industry.
1 year of experience in customer care/ handling customers in a BPO environment in the client’s line of process will be a definitive advantage
Age: 18 years onwards
Attributes:
· Good Typing Skills (preferably 18 wpm),
adept at operating computers & familiarity with Internet is desired
Aptitude: Process orientation, Systems thinking
Key Competencies: Good communication skills on the English and Hindi
Should be Tech Savy
having pleasing telephone etiquettes, Customer focus,
Willingness to learn.
Experience: 0 - 1 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Hyderabad / Secunderabad
APPLY HERE
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Hyderabad / Secunderabad
APPLY HERE