Freshers Jobs : FCS Software Solutions
Designation: Assistant Manager/Manager Operations(ITES/BPO)
Job Description:
Client Interaction
New Project Rollout and Implementation
Provide Functional Support and Direction to the team members on customer support needs
Monitor, Identifying and Improving the performance of the team and coaching.
Assist the training and identify training needs within the group.
Filing and Data Management.
Conversant with Quality Systems and Processes to implement and monitor the same in the Process.
Maintain Team Motivation and focus, maximize productivity, efficiency while ensuring adherence with the SLA.
Providing leadership and ensuring high level of motivation on process level.
Expert knowledge on service procedures.
Working on additional responsibilities at Process Level.
Day Shift & Domestic Process
Keywords: Manager,Assistant Manager
Company Profile:
FCS Software Solutions is a leading provider of IT services. In the past one decade of its existence, FCS has carved out a niche for itself in core IT areas like e-learning, digital content services, IT consultancy and product engineering services. We have a huge offshore center in India that caters to a global clientele. Our development center prides in a state-of-the art facilities and a competent workforce consisting of programmers, IDs, visualizers, e-learning experts, writers and editors who have worked extensively in the areas of e-learning, product training, sales training, support services, performance and collaboration for several Fortune 500 companies.
FCS Software Solutions Limited, with its state-of-the art development center at Noida, India, is a decade old company that has emerged as a leader in IT services. Currently, FCS boasts of a competent work-force, global leaders as its clientele, including several Fortune 500 companies, and a veritable work culture. The core operational areas of FCS are e-learning, IT consulting, product engineering and application development.
Desired Profile:
Provide Functional Support and Direction to the team members on customer support needs
Monitor, Identifying and Improving the performance of the team and coaching.
Assist the training and identify training needs within the group.
Conversant with Quality Systems and Processes to implement and monitor the same in the Process.
Maintain Team Motivation and focus, maximize productivity, efficiency while ensuring adherence with the SLA.
Providing leadership and ensuring high level of motivation on process level.
Expert knowledge on service procedures.
Working on additional responsibilities at Process Level.
Experience: 0 - 1 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Noida
Job Description:
Client Interaction
New Project Rollout and Implementation
Provide Functional Support and Direction to the team members on customer support needs
Monitor, Identifying and Improving the performance of the team and coaching.
Assist the training and identify training needs within the group.
Filing and Data Management.
Conversant with Quality Systems and Processes to implement and monitor the same in the Process.
Maintain Team Motivation and focus, maximize productivity, efficiency while ensuring adherence with the SLA.
Providing leadership and ensuring high level of motivation on process level.
Expert knowledge on service procedures.
Working on additional responsibilities at Process Level.
Day Shift & Domestic Process
Keywords: Manager,Assistant Manager
Company Profile:
FCS Software Solutions is a leading provider of IT services. In the past one decade of its existence, FCS has carved out a niche for itself in core IT areas like e-learning, digital content services, IT consultancy and product engineering services. We have a huge offshore center in India that caters to a global clientele. Our development center prides in a state-of-the art facilities and a competent workforce consisting of programmers, IDs, visualizers, e-learning experts, writers and editors who have worked extensively in the areas of e-learning, product training, sales training, support services, performance and collaboration for several Fortune 500 companies.
FCS Software Solutions Limited, with its state-of-the art development center at Noida, India, is a decade old company that has emerged as a leader in IT services. Currently, FCS boasts of a competent work-force, global leaders as its clientele, including several Fortune 500 companies, and a veritable work culture. The core operational areas of FCS are e-learning, IT consulting, product engineering and application development.
Desired Profile:
Provide Functional Support and Direction to the team members on customer support needs
Monitor, Identifying and Improving the performance of the team and coaching.
Assist the training and identify training needs within the group.
Conversant with Quality Systems and Processes to implement and monitor the same in the Process.
Maintain Team Motivation and focus, maximize productivity, efficiency while ensuring adherence with the SLA.
Providing leadership and ensuring high level of motivation on process level.
Expert knowledge on service procedures.
Working on additional responsibilities at Process Level.
Experience: 0 - 1 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Noida