Fresher Jobs : Tata Business Support Services
Designation : Customer Care Executive
Job Description :
Job Summary: To answer queries/ resolve problems of customers through Inbound calls and if required up sell / cross sell
Broad Responsibilities/ Major Deliverables:
• Attend inbound calls of customers with regards to give or take information.
• Ability to understand what makes the customer tick
• Implement all feedback given by superiors.
• Question team leader or manager to obtain full understanding of what information is being requested
• Provide correct and quality information to customers on every call, promote good listening and English / Hindi Grammar skills.
• Manage length of calls.
• Promote teamwork and project success.
• Familiarize & Adhere to TBSS information security & quality policies and standards that relate to one's work.
• Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords.
• Should have minimum typing speed of 20 wpm
Keywords: voice process,customer care,freshers
Company Profile :
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.
We cater to multiple industry verticals and provide multi channel service delivery
including voice support in 10 different languages out of our world-class centers at
Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.
We employ a 5000 strong skilled workforce across the globe that provides 24x7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.
Desired Profile :
Qualifications: Should have minimum qualification as 12th Pass
Experience: 6 months experience in the IBPO field or in a Customer service (Inbound) industry. 1 year of experience in inbound calling (customer service environment) in a BPO in the client’s line of process will be a definitive advantage.
Attributes:
- Excellent English / Hindi communications skills
- Ability to work under pressure
- Clear & logical Thinker
Experience : 0 - 1 Years
Role : Associate/Sr. Associate -(NonTechnical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education :
UG - Graduation Not Required
PG - Post Graduation Not Required
Location : Hyderabad / Secunderabad
APPLY HERE
Job Description :
Job Summary: To answer queries/ resolve problems of customers through Inbound calls and if required up sell / cross sell
Broad Responsibilities/ Major Deliverables:
• Attend inbound calls of customers with regards to give or take information.
• Ability to understand what makes the customer tick
• Implement all feedback given by superiors.
• Question team leader or manager to obtain full understanding of what information is being requested
• Provide correct and quality information to customers on every call, promote good listening and English / Hindi Grammar skills.
• Manage length of calls.
• Promote teamwork and project success.
• Familiarize & Adhere to TBSS information security & quality policies and standards that relate to one's work.
• Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords.
• Should have minimum typing speed of 20 wpm
Keywords: voice process,customer care,freshers
Company Profile :
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.
We cater to multiple industry verticals and provide multi channel service delivery
including voice support in 10 different languages out of our world-class centers at
Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.
We employ a 5000 strong skilled workforce across the globe that provides 24x7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.
Desired Profile :
Qualifications: Should have minimum qualification as 12th Pass
Experience: 6 months experience in the IBPO field or in a Customer service (Inbound) industry. 1 year of experience in inbound calling (customer service environment) in a BPO in the client’s line of process will be a definitive advantage.
Attributes:
- Excellent English / Hindi communications skills
- Ability to work under pressure
- Clear & logical Thinker
Experience : 0 - 1 Years
Role : Associate/Sr. Associate -(NonTechnical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education :
UG - Graduation Not Required
PG - Post Graduation Not Required
Location : Hyderabad / Secunderabad
APPLY HERE