Freshers Jobs : Cybernet - SlashSupport
Designation: Premium Support Openings
Job Description:
Education and Work Experience
• College Degree ( technical area preferred ) or equivalent industry experience
• Excellent Phone and communication skills - ability to convey courtesy, professionalism and confidence
Specialized Knowledge and Skills
• Must be proficient with most aspects of Windows systems administration including, Systems & Network installation / Implementation and configuration, troubleshooting, security management.
• Technical experience with the following technologies: Remote Access, Firewalls ( Juniper / Cisco / Checkpoint / IIS / Zone Alarm), VPN ( Nortel / Cisco /SSL), TCP/IP, DNS, WiFi, CDMA, Radius, and RSA (Preferred).
• Planning and installation of third party software.
• Proven problem analysis and troubleshooting skills, self reliance
• Ability to manage multiple priorities efficiently and demonstrate excellent time management skills in a fast-paced customer environment
• Proven team player and strong interpersonal skills ; should be proactive in providing suggestions and solutions for continuous team improvement
Keywords: BPO,TSE,TSO,international BPO,Tech Support ,Voice Process,Network Support,High End Tech Process,CSE,Enterprise Support
Company Profile:
CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers.
CSS Corp proudly works with some of the world's best known customer and partner brands. And, with a global multi-cultural workforce of more than 5000 staff across 20 locations worldwide, the company has established a strong global foundation to continue supporting its international customers and growth aspirations.
Desired Profile:
This role will work on engineering requests and provide day-to-day Technical support. The ideal candidate will possess a broad perspective of Network / Server / Desktop technologies and how they interrelate to positively affect the productivity of our External clients.
Essential Duties and Responsibilities
• Resolution of all problems, changes, and information requests; including accurate and timely logging of information into tracking systems
• Complete ownership, frequent follow-up (daily or more), and customer contact on all assigned tasks
• Availability to handle overflow calls, e-mails or other requests, during assigned shifts
• Regular on-call support, nights and weekends
• Quickly learn new technologies, products, and service offerings
• Appropriate escalation of issues to management, internal departments, and vendors
• Other responsibilities as assigned by manager
Experience: 0 - 4 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Chennai
APPLY HERE
Job Description:
Education and Work Experience
• College Degree ( technical area preferred ) or equivalent industry experience
• Excellent Phone and communication skills - ability to convey courtesy, professionalism and confidence
Specialized Knowledge and Skills
• Must be proficient with most aspects of Windows systems administration including, Systems & Network installation / Implementation and configuration, troubleshooting, security management.
• Technical experience with the following technologies: Remote Access, Firewalls ( Juniper / Cisco / Checkpoint / IIS / Zone Alarm), VPN ( Nortel / Cisco /SSL), TCP/IP, DNS, WiFi, CDMA, Radius, and RSA (Preferred).
• Planning and installation of third party software.
• Proven problem analysis and troubleshooting skills, self reliance
• Ability to manage multiple priorities efficiently and demonstrate excellent time management skills in a fast-paced customer environment
• Proven team player and strong interpersonal skills ; should be proactive in providing suggestions and solutions for continuous team improvement
Keywords: BPO,TSE,TSO,international BPO,Tech Support ,Voice Process,Network Support,High End Tech Process,CSE,Enterprise Support
Company Profile:
CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers.
CSS Corp proudly works with some of the world's best known customer and partner brands. And, with a global multi-cultural workforce of more than 5000 staff across 20 locations worldwide, the company has established a strong global foundation to continue supporting its international customers and growth aspirations.
Desired Profile:
This role will work on engineering requests and provide day-to-day Technical support. The ideal candidate will possess a broad perspective of Network / Server / Desktop technologies and how they interrelate to positively affect the productivity of our External clients.
Essential Duties and Responsibilities
• Resolution of all problems, changes, and information requests; including accurate and timely logging of information into tracking systems
• Complete ownership, frequent follow-up (daily or more), and customer contact on all assigned tasks
• Availability to handle overflow calls, e-mails or other requests, during assigned shifts
• Regular on-call support, nights and weekends
• Quickly learn new technologies, products, and service offerings
• Appropriate escalation of issues to management, internal departments, and vendors
• Other responsibilities as assigned by manager
Experience: 0 - 4 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Chennai
APPLY HERE